This must be one of the most common questions asked by business owners. Here are some answers!
1. Take charge of your listing. Take ownership of what Google Maps displays. Go to the Google Local Business Center and register your business. Verification is required. Use the telephone verification method, if it is available. (Google will show you a PIN on the PC, then they'll call your number, and
you enter the PIN. Takes 20 sec.). This is by far the easiest method. It's free, and you do not have to buy Google Ads. AND it will overwrite whatever Google Maps is currently showing. If it's a new business, you'll see the changes right away. If it's an update to an existing business, that can take 3-4 weeks.2. On the "more info" page, at the bottom is a link that says "Business Owners: Add/Edit Your Business" and a link to the LBC above. Most people don't know this link is here, probably because it is often below the fold on the page. Google really should make this link more prominent.
3. Finally, if you still can't get your business corrected. Leave me a comment, and I'll try to help. I bet you won't find that statement on any other Google Maps blog!
Here's what does not work...sending an email flame to Google, writing a nasty letter to Larry Page, or having your attorney threaten to sue Google. Google Maps gets its data from public sources such as web pages and other public data sources, i.e. 411 service. If you really have a problem with your 411 listing, it's not Google's fault. Call the 411 service.
